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Buying a new garage door can be a large purchase for homeowners, which is why it’s important to find a reputable company. Finding recommendations from family and friends is a good way to find a good company. You can also look online and check out reviews and testimonials companies might have from previous clients. However, when talking to different companies, there are a few things you should ask and find out before hiring them.

  1. How long have you been in business?
  2. Do you have an office/showroom where you can see the products
  3. Do you use sub trades or hourly paid technicians?
  4. Do you have insurance?
  5. Do you have valid WSIB?
  6. Are you WAH (Work at Heights) Certified?

Some of these questions may sound odd to ask but are more important than you think. A legitimate company will be able to answer YES to all of these questions. Hiring any product or service provider without ANY of these could be a red flag that they may be less than reputable. Knowledge is gained through experience. Pynacker Doors has been servicing and installing garage door and operators for over 30 years. Who would you rather deal with…a company with a proven 30+ year track record of satisfied customers…or some company who operates under the impression they have experience, do the same job or work for a dramatically lesser price and doesn’t stand behind there work and if you have problems they cannot be reached to help

Company History

Make sure you check out the company’s website to see what their working history is like. This will give you an idea of how much experience they have and the different projects they’ve worked on. A company that is well established is more likely to have good experience with all different types of garage door projects.

Past Customers

Garage door companies will often offer references or testimonials from past customers. These past customers have agreed to have their comments shared, which adds value to the company. Don’t be afraid to ask the company for details about their past projects or reviews from actual customers they have dealt with.


A good garage door company will make sure to ask you a variety of questions as well. They will cover all their bases to make sure they find you the perfect garage door and that the installation process is seamless. Another aspect of a good company is to make sure they offer you updates and communication throughout the entire process.

Pynacker Garage Doors can help you with all your Ottawa garage door needs. Contact us to find out more about our repair and full installation garage door services!